Terms & Conditions
Please read these terms carefully before booking a service with Daisy Bee Clean.
Last updated: January 2026
1. Bookings & Confirmation
All bookings made through our website or by phone are requests and are confirmed once you receive a confirmation email from us. We reserve the right to decline or reschedule a booking where necessary, such as staff availability or access issues.
2. Cancellations & Rescheduling
We operate a flexible cancellation policy. Please give us at least 24 hours notice if you need to cancel or reschedule your clean, so we can offer the slot to another customer. Cancellations made with less than 24 hours notice may be subject to a charge.
3. Property Access
You are responsible for providing clear and accurate access instructions, including key safe codes, parking notes and alarm codes. If our team is unable to gain access at the agreed time, this may be treated as a late cancellation.
4. Pricing & Payment
Prices are calculated based on the service, property size and duration requested. Your total will be confirmed via email once your booking has been reviewed. Any seasonal discounts will be applied automatically where eligible and confirmed in writing.
5. Recurring Bookings
Recurring bookings are scheduled in advance based on your selected frequency. You may cancel or amend any individual visit within a recurring plan by giving at least 24 hours notice, without affecting future scheduled visits.
6. Insurance & Liability
Daisy Bee Clean is fully insured and our cleaners are DBS checked. While we take great care with your property and belongings, please let us know in advance about any items requiring special care. Any damage should be reported to us within 24 hours of the clean.
7. Service Standards
We aim to deliver a consistently high standard of cleaning on every visit. If you are ever unhappy with a clean, please contact us within 48 hours so we can arrange a re-clean or resolve the issue.
8. Pets & Household Members
Please let us know about any pets in the property in advance. Our cleaners are happy to work around pets but cannot be responsible for pet behaviour or supervision.
9. Changes to These Terms
We may update these terms from time to time to reflect changes to our services. The latest version will always be available on this page.
10. Contact Us
If you have any questions about these terms, please get in touch with our team and we'll be happy to help.